Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers all across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
We deliver our products in United states for a flat rate of $9.99. Delivery in Australia and New Zealand is a flat rate of $4.99. Products being sent everywhere else costs a flat rate of $14.99. Orders over $100 qualify for free shipping in the United States. We are constantly expanding the list of countries we ship to, so keep checking back here for updates.
Kintsugi Apparel implements efficient shipping worldwide. Orders have their own tracking number given via e-mail to the customer. Tracking numbers allow you to track the parcel during the shipping period.
Should your country charge any taxes or duties, it is your sole responsibility to pay all fees applicable. We encourage you to read your local customs website before making any purchases. Every order is produced and shipped from trusted shipping services such as USPS, DHL, FedEx, and UPS.
Please make sure the correct address is entered when placing an order.
The time frame for order delivery is divided into two parts:
- Processing Time: Order verification, product printing/creation, tailoring, quality check, and packaging. All orders are sent to our manufacturer for dispatch within 24 hours after the order is placed. Since the products are handmade and made-to-order, the manufacturer can take up to 3-4 business days to process the orders. Kimonos, however, have a 8 - 9 business day processing time.
- United States Shipping Time: This refers to the time it takes for items to reach their destination in the United States once shipped. Standard shipping times for orders is 4-7 business days. Kimonos, however,
- International Shipping Time: This refers to the time it takes for items to reach their destination outside of the United States or Internationally. International shipping times for orders average 4-7 business days although sometimes they may take a little bit longer due to customs clearance in the destination country. Shipping times for orders to Australia and New Zealand average 12-15 business days.
- Customs Duties And Taxes: Shipments outside of the United States may encounter custom duty fees. We cover VAT fees so you can get your order more quickly through customs.
- Delays: During peak seasons (holidays and sales) postal delivery services may be busier than usual and consequently may not be able to achieve the desired delivery date. We recommend that you place all orders as soon as possible to avoid any potential shipping delays. Kintsugi Apparel is not responsible should any delays of this nature occur.
**Once an order has been shipped, it is not possible to cancel.
Shipping is available to the following countries:
- Australia • Austria • Belgium • Canada • Cyprus • Czech Republic • Denmark • Finland • France • Germany • Greece • Hong Kong • Hungary • Ireland • Italy • Japan • Latvia • Luxembourg • Malaysia • Macau • Mexico • Netherlands • New Zealand • Norway • Poland • Portugal • Singapore • South Korea • Slovakia • Slovenia • Spain • Sweden • Switzerland • Taiwan • United Kingdom (UK) • United States (US)
If you would like more information about our Shipping Policy or have any questions, please contact us by email at firstname.lastname@example.org.