Refund Policy

Damages, Issues, and Defective Items:

Please inspect your order upon reception. In the event of a defective, damaged, or incorrect item, contact us immediately at To process a refund or exchange for a defective item, submit a photo within 30 days of receiving your item. We will review it promptly and get back to you as soon as possible to initiate the refund. Refunds may take up to 10 days to be processed through your bank and credited back to your account. We appreciate your patience.

Buyer's Remorse:

At KINTSUGI Apparel, our commitment to responsible and sustainable production extends to every facet of our operation. Our products are made to order, promoting end-to-end production that increases awareness of sustainability and eco-friendliness. Due to the unique nature of our made-to-order process, we do not accept returns. However, cancellations are allowed within 24 hours of placing your order, and we understand that circumstances may change.

Exchange Policy:

We offer a 30-day exchange policy from the date you receive the item. If you wish to exchange your purchase, it must remain in the same condition as received – unworn or unused, with tags intact, and in its original packaging. Please include the receipt or proof of purchase with your exchange request.

Initiating an Exchange:

To initiate an exchange, please contact us at within 30 days of receiving your item. Once your exchange is approved, you can send the returned items to the address below. Items sent without prior exchange requests will not be accepted.

Shipping Address for Exchanges/Returns:

Kintsugi Apparel
3568 Larsen Lane
Fortuna, CA 95540

Refunds for Exchanges:

Upon receiving and approving your exchange, we will process it promptly. If the exchanged item has a different value, we will either refund the difference or request payment for the balance.

Return Shipping Costs:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancellation Policy:

Cancellations are accepted within 24 hours of placing an order. If you need to cancel your order, please contact us promptly at

Non-Exchangeable Items:

Certain items are non-exchangeable, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. Feel free to contact us if you have concerns about a specific item. Sale items and gift cards are also non-exchangeable.

We appreciate your understanding of our policies, which are designed to provide the best service to our customers. If you have any questions or concerns, please don't hesitate to reach out to us at